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Is That Netflix Email Legit FTC Warns of Phishing Scam


first_imgStay on target Pooping Baby Video Scams Twitter UsersEmail Scam Targeting Millions of Netflix Customers ‘Tis the season to avoid family conflict by holing up with Netflix and binging trashy Christmas flicks, all three seasons of The Good Place (do it!), and Ellen’s new stand-up special.But between episodes of Schitt’s Creek (I swear it’s worth it), keep an eye on your email inbox.The Federal Trade Commission this week issued an alert about a phishing scam designed to steal personal information.In a Wednesday warning, the FTC described fake Netflix messages claiming the customer’s account is on hold because the service is “having some trouble with your current billing information.”A screenshot of the email, captured by Ohio police, initially appears credible.Look closely for clues (via Federal Trade Commission)But look closely, and you’ll notice the impersonal “Hi Dear” greeting (all of my Netflix emails are addressed directly to me, by name), British-English spelling of “Help Centre,” and foreign phone number (easy tip-offs for US consumers).The message invites unsuspecting users to follow a link to update their payment method.“Scammers often use familiar company names or pretend to be someone you know,” according to the FTC. “They … use phishing emails to get access to your computer or network. If you click on a link, they can install ransomware or other programs that can lock you out of your data.”Netflix will “never ask for any personal information to be sent to us over email,” the Help page said. The company may, however, ask users to update their data with a link to its website.“But be cautious of fake emails that may link to phishing websites,” Netflix suggested. “If you’re unsure about a link in an email, you can always hover your cursor over [it] to see the linked URL at the bottom of most browsers.”A similar phishing expedition cropped up around this time last year: Netflix subscribers received emails threatening to suspend their account because the firm was “unable to validate your billing information.”If you believe you’ve received a phishing email from any organization, forward it to spam@uce.gov (the FTC) and reportphishing@apwg.org (the Anti-Phishing Working Group). You can also report it at ftc.gov/complaint.And, in this case, be sure to pass the message along to Netflix directly at phishing@netflix.com.More on Geek.com:Test Your Scam Smarts With Online Fraud QuizNetflix Sued by Detective Over ‘Making a Murderer’ DocuseriesNetflix Reveals First Look, Voice Cast of ‘The Dark Crystal’ Serieslast_img